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PUBLIC OFFER OF THE ONLINE STORE "HISOKA|A" TERMS
CLIENT – a legally capable individual who places orders and purchases goods from IP Martirosyan Armand Arturovich, which are presented on the website http://hisokaa.com / for their personal, household and other needs that are not related to the implementation of business activities.
SELLER – legal entity IP Martirosyan Armand Arturovich, website operator http://hisokaa.com/ established in accordance with the Legislation of the Russian Federation, OGRNIP 320265100060980, location address: 357700, Kislovodsk Krutaya doroga str. 17, sq. 33
WEBSITE – the seller's website located at http://hisokaa.com/.
PRODUCT – an object (item of clothing, accessory, or other material value) presented for sale on the Site.
ORDER – a duly executed and placed order of the Client (the corresponding fields on the site are filled in in the "Shopping Cart", "Checkout" sections), addressed to the Seller, for the sale and delivery of the selected Product on the Site to the address specified by the Client.
1. General provisions
1.1.The site is owned and operated by IP Martirosyan Armand Arturovich.
1.2. These Terms of Sale of goods, as well as information about the Goods provided on the Site, are a public offer in accordance with Article No. 435 and Part 2 of Article No. 437 of the Civil Code of the Russian Federation.
1.3. By ordering the Product through the Website, as well as placing an Order by phone, the Client unconditionally agrees to the Terms of Sale of the product (hereinafter referred to as the Terms) set out below.
1.4. The Sale of Goods by the Seller to the Customer is regulated by:
Federal Law No. 2300-1 of February 07, 1992 "On Consumer Rights Protection", Decree of the Government of the Russian Federation No. 612 of September 27, 2007 "On Approval of the Rules for the Sale of Goods by Remote means", Decree of the Government of January 19, 1998 No. 55, " On Approval of the Rules for the Sale of Certain Types of Goods, a List of Durable Goods that are not the buyer's request for free provision of a list of non-food products of proper quality that are not subject to return or exchange for similar goods of other sizes, shapes, dimensions, styles, colors or equipment for the period of repair or replacement of a similar product applies."
1.5. The Seller has the right to make changes to these Terms and Conditions without prior notice. Changes to the Terms and Conditions take effect after they are published on the Site and apply to any Order made after publication.
1.6. Placing an order on the Website, as well as placing an Order by phone, implies familiarization of the Client with these Terms, their understanding, mandatory consent and acceptance.
1.7. All text information and graphic images of goods posted on the Site are the property of the Seller or its counterparties. Viewing information or printing out pages of the Site is allowed only for personal use.
2. Product Information
2.1. Information about the Product is posted on the Website and provided by the Seller.
2.2. All distributed goods are put into civil circulation in a proper way and do not violate any rights of third parties.
2.3. The Seller has the right to unilaterally limit the number of product items in one order, the amount of one order, the form of possible payment for the order, as well as the number of orders sent simultaneously to one address to one Client.
3. Registration on the Site
3.1. To place Orders, the Client must register - on the Website and place the order independently or with the help of a customer service specialist using the methods available to clients of the respective countries.
3.2. When registering (placing an order), the Client must provide reliable data regarding their first and last name. The Seller is not responsible for non-fulfillment of the Order (delay in execution) and (or) transfer of funds for returning the Goods to the wrong person due to the Buyer's notification or indication of inaccurate or unreliable data about himself.
3.3. The Client undertakes not to disclose the login and password specified during registration to third parties.
3.4. The Seller reserves the right to unilaterally delete the Client's account on the Site or restrict the Client's access to the site if the Client's account is suspected of being used for mass mailings (spam).
4. Placing an order
4.1. The Client's Order is executed independently by the Client on the Website or with the help of a customer service specialist.
4.2. When placing an order independently or with the help of customer service specialists, the Client agrees to transfer to the Seller and process their personal data (as provided for in Section 11 of the offer) and information on the Order or Orders, and also agrees to comply with the Terms of Sale of goods by filling in the appropriate columns when placing an Order on the Site.
4.3 When placing an order from the CIS countries, the order price does not include taxes and customs duties. The client pays for them additionally upon receipt of the order.
5. Order Acceptance
5.1. After placing an Order, the Client receives information about the parameters of his Order to the email address specified by him, indicating the cost of goods, delivery and other services (in cases where these services are paid for).
5.2. The Order is considered accepted for execution after the Client receives an e-mail message to the e-mail address specified in the registration form with confirmation of acceptance of the Order or after the site page displays a message about creating an Order with its number.
5.3. The Seller reserves the right to cancel the Client's Request at the stage of confirmation of the Request, as well as within 24 (twenty-four) hours after accepting the Order.
5.4. The Seller reserves the right to coordinate the Order details with the Client by phone. If it is impossible to contact the Client within 2 (two) days, the Order made by the client is canceled, and if the Client made an advance payment, the funds are returned to the Seller using the bank details from which the payment was made.
5.5. After placing the Order, the Buyer is provided with information about the date of delivery of the Order to the Client. The specified date depends on the availability of the ordered Goods in the Seller's warehouse and the time required for processing and delivery of the Order.
5.6. The Seller reserves the right to cancel the Order within 24 hours after its acceptance and return the money to the Client if the Order has been paid (partially paid), which the Seller informs the Client about by sending an email to the address specified during registration. The money is returned by the Seller using the bank details from which the payment was made.
5.7. The Seller keeps statistics of orders purchased by the Buyer. In order to avoid cases of fraud, the Seller has the right to unilaterally limit the number of product items in one order, the amount of one order, the number of orders sent at a time to one address to one Buyer, as well as determine the procedure for possible payment of the order.
6. Payment Terms
6.1. The payment terms are specified at the link http://eng-hisoka.com/oplata-i-dostavka
6.2. The Seller has the right to unilaterally change the price of the Goods without notice. However, the Seller does not have the right to change the price of the ordered Product in the Customer's Order after the Order has been accepted by the Seller in accordance with clause 5.2.of these Terms and Conditions.
6.3. Funds are debited in Russian rubles. When making a payment, additional funds may be debited by the payment system for currency conversion.
6.4. Payment for Goods is made in the following ways::
On the website:
* By Bank Card: Visa, Master Card, Mir Upon receipt of the Goods:
* Cash or bank card for delivery by courier service*
*Only for Moscow and the Moscow region.
6.5. When paying for an order with a bank card, the Customer undertakes, if requested by the Seller, to provide a copy of two pages of the bank card holder's passport — a spread with a photo, as well as a copy of the bank card on both sides (with the last four digits displayed) in accordance with the Rules of International payment systems in order to verify the identity of the owner and his / her eligibility to use the card.
6.6. The Seller reserves the right to cancel the Order paid for by bank card without giving any reason, in particular, if the Client fails to submit documents under the terms of clause 6.5. (by fax or e-mail in the form of scanned copies), including if there are doubts about their authenticity, within 14 days from the date of payment. placing an Order.
The Order price is refunded to the owner's card.
7. Order Fulfillment and Delivery
7.1. The terms of delivery, fitting services, and countries for delivery are listed on the page: http://eng-hisoka.com/oplata-i-dostavka The Customer undertakes to accept the Order within the agreed delivery time. The delivered Goods can be transferred to the following persons (hereinafter also referred to as "recipients")::
• To the client;
• the person specified in the order as the recipient;
• any person who has submitted an Order confirmation and expresses their willingness to pay for the order price (if the order was not prepaid).
In order to avoid cases of fraud, the person delivering the order can request the passport of the recipient of the Goods.
Orders starting from 100,000 rubles or more are only delivered with a full prepayment by bank card.
Delivery of the Order to the Customer outside the self-service area is carried out by a representative of the courier service only in the premises.
When delivering orders to a pick-up warehouse, when delivering to an address in Moscow and in the regions of the Moscow region, no more than 50 km from the Moscow Ring Road, the Client has the opportunity to open the Order with a courier and try on the Goods in no more than 30 minutes.
When delivering the Order, the Customer is obliged to inspect the integrity of the individual packaging and the presence of external damage on it in the presence of a representative of the courier service or a representative of the pick-up point. After making sure that the package is safe and there are no signs of external damage, open the individual package and check for the presence of Goods in it.
After making sure that the ordered Product is available and there are no signs of mechanical or other damage on it, check the article number and size of the received Product with the article number and size specified in the accompanying document, check the complete set and color of the Product. The customer, having made sure that the exact Product that he ordered was delivered to him, must sign the accompanying document . The fact that the accompanying documents are signed indicates that the Customer has accepted the Goods, and they have no complaints about the appearance, configuration, or cost of the Goods.
The Customer's signature excludes further claims against the Seller, with the exception of claims related to the presence of manufacturing defects in the ordered Product.
If the fitting service is available for the Order, the Customer is obliged to inspect the integrity of the individual packaging and the presence of external damage on it in the presence of a representative of the courier service or a representative of the pick-up point.
After making sure that the package is safe and there are no signs of external damage, open the individual package and check for the presence of Goods in it. After making sure that the ordered Product is available and there are no traces of mechanical or other damage on it, check the article and size of the received Product with the article and size,
check the complete set and color of the Product specified in the accompanying document. The Customer, after making sure that the exact Product that he ordered was delivered to him, the Customer can start fitting the Product.
Fitting outside the self-service zone can only be performed in the premises, in the courier's line of sight, one at a time for each individual Order item.
Transfer of the order for fitting out of sight of the courier is possible only after making a deposit in the amount of 100% of the Order price together with delivery.
7.2. The Seller tries to comply with the agreed delivery dates as much as possible. The Seller is not responsible for possible delays in delivery due to unforeseen circumstances that occurred through no fault of the Seller, which could not have been foreseen.
7.3. The Customer has the right to refuse all ordered Goods or individual items (provided that the Order is not delivered to the courier service) at any time before it is handed over to the Customer (signing shipping documents), and after the delivery of the goods-within 7 days.
7.4. The right of ownership of the Goods, the risk of their accidental loss or damage passes to the Customer at the time of acceptance of the Goods from the courier service representative. The Client's signature on the invoice issued by the Seller or courier service confirms the transfer of ownership of the Product.
7.5. At the same time as the Product, the Seller transmits all information about the Product, the procedure and terms of return, and the guarantee.
8. Return of goods of proper quality
8.1. Return of goods of proper quality is made at any time before receiving the Goods and within 7 calendar days after receiving them.
The return of goods of proper quality is carried out if the specified product was not in use, its commercial appearance, consumer properties, seals, factory labels and original packaging are preserved.
If there is a dispute about the fact of using the product and the safety of its presentation, an independent expert examination of the product will be conducted.
The Client does not have the right to refuse goods of proper quality that have individually defined properties, if the specified goods can be used exclusively by the Client who purchases them.
If the delivery is paid, the cost will not be refunded.
8.2. In order to make a return of Goods of proper quality (including due to their exchange), the Client undertakes to carefully pack the Goods (with all components and a complete set of accessories specified in the technical documentation for the Goods) and attach the following documents::
List of documents
List of documents Refund methods Refund price Russia Refund request Passport copy (2 and 3 pages) Product or / and cash receipt Call a courier via the Contact Center for free Using the services of other courier services for a fee at the prices of the corresponding courier service of the CIS Country Using the services of DHL for a fee (the cost can be specified in the DHL representative office of your country)
important:
If the goods are returned by the client's representative and the return request contains the client's bank (or other) details (for the refund of funds), then the request made by the client's representative must be accompanied by a power of attorney (simple written form) from the client and copies of the representative's passport pages.
If the goods are returned by the client's representative and the return request contains the bank (or other) details (for the refund) of the client's representative, the refund will be made using the details of the client's representative only if the application drawn up by the client's representative is accompanied by a notarized power of attorney from the client and copies of the representative's passport pages. In the absence of a notarized power of attorney, the goods will not be accepted for return from the client's representative.
8.3. Goods of proper quality that are not subject to return or exchange for similar goods of other sizes, shapes, dimensions, styles, colors or equipment:
Sewing and knitwear products (linen and hosiery);
Articles of precious metals, with precious stones, of precious metals with inserts of semi-precious and synthetic stones, cut
with precious stones;
Non-periodic publications (books, brochures, albums, cartographic and sheet music publications, sheet music publications, calendars, booklets, publications reproduced on technical media)
Personal hygiene items (toothbrushes, combs, hair clips, hair curlers, wigs, hairpieces and other similar products
Sunglasses
Perfume and cosmetic products;
9. Return of Goods of improper quality
9.1. Goods of inadequate quality are goods that have defects and cannot ensure the fulfillment of their functional qualities. The difference in design or design elements from those stated in the description on the site does not relate to the malfunction or non-functionality of the product.
9.2. In order to return Goods of improper quality, the Customer must contact the Customer service specialist by e-mail: admin@hisokaa.com. The Customer undertakes to carefully pack the Product (with all components and a complete set of accessories specified in the technical documentation for the Product), attach the documents specified in 8.2.
10. Refund of funds:
10.1. If the delivered Order turns out to be of inadequate quality due to a manufacturing defect or damage during transportation, the Customer has the right to return it or exchange it for a similar product of proper quality, provided that it is available in stock.
10.2. Claims for a refund of the amount of money paid for the goods are subject to satisfaction within 10 days from the date of submission of the corresponding claim. In case of return of goods of improper quality, the cost of delivery and return shipment is also subject to refund if they are paid by the Customer. At the same time, the Customer must provide the original receipt or other document fixing the cost of delivery, or the return shipment of Goods of improper quality. The term for crediting funds to the Client's account depends on the terms established by the internal regulations of the respective banks.
10.3. If there is a dispute about the reasons for the appearance of defects or the fact of using the product and preserving its presentation, an independent expert examination of the product will be conducted.
10.4. In case of refusal of the Goods and their return via courier and postal services, the refund of funds to the Client, regardless of the cash or non-cash payment method for the Goods, is made by transferring the corresponding amount in the method specified in the refund application:
To the Client's personal account in the online store for further payment for another Product or Service (for Customers of all countries);
To the card used to pay for the Order (for Customers of all countries);
To a bank account, according to the details specified in the refund request (only for Clients from the Russian Federation) ;
To the Client's PayPal account corresponding to the email address specified by the Client in the refund request (only for Clients from the Russian Federation);
If the Goods are rejected and returned to the pick-up point, the refund to the Customer is made by issuing cash through the cashier, if the payment was made by the Customer in cash, or by transferring the corresponding amount in the way specified in the refund application:
To the Client's personal account in the online store for further payment for another Product or Service;
To the card used to pay for the Order;
To a bank account, according to the details specified in the refund request;
To the Client's PayPal account corresponding to the address
email address specified by the Client in the refund request;
10.5. Cash refunds are made only to the person indicated in the refund request or to the person authorized to receive funds by a notarized power of attorney.
11. Confidentiality and protection of personal data of Clients.
11.1. When registering on the Website or transmitting data to a customer service specialist by phone, the Client provides IP Martirosyan Armand Arturovich with the following data: First name, Last name, email address, gender, date of birth, phone number and address for delivery of Goods. When returning the Goods, the Customer provides passport and bank card details for the Seller to transfer funds. The Seller may use this information to fulfill its obligations to the Customer. The Seller recognizes the importance of confidentiality of the personal information provided by the Customer.
By submitting their personal data to the Seller, the Client agrees to their processing by the Seller, including for fulfilling their obligations to the Client under this offer, promoting goods and services by sending advertising and informational mailings, conducting electronic and SMS surveys, conducting contests and other promotions among customers, analyzing the results of marketing campaigns customer support, conducting statistical research, organizing the delivery of goods, monitoring customer satisfaction with the quality of services provided by the Seller.
Individuals who visit the site, as well as Customers, agree that in order to fulfill their obligations to the Client, as well as for the purpose of conducting market research, generating analytical reports and other marketing activities, the Seller may instruct the processing of personal data (including, but not limited to, full name, date of birth, email address, data on accanutas in the Internet). social networks, information about purchase histories, information about interests, bank data) to third parties on the basis of a contract concluded with such persons, subject to compliance with the requirements of the legislation of the Russian Federation on social networks.
ensuring the confidentiality of personal data and the security of personal data during their processing.
Processing of personal data means any action performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage,
clarification (updating, modification) extraction, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it arose in the course of fulfilling obligations), depersonalization, blocking, deletion, destruction of personal data.
The Seller has the right to process personal data, including by sending advertising correspondence to the specified postal address, making phone calls, sending SMS messages, messages via Internet messengers, as well as sending advertising emails to the email address specified by the client.
The Client can refuse to receive newsletters, advertising and other information without giving reasons in one of the specified ways:
The client can choose the parameters of the mailing list or unsubscribe from it in the account settings (link "My profile", section "Personal Data") on the Site;
11.2. The Seller undertakes not to disclose the information received from the Client. It is not considered a violation for the Seller to provide information to agents and third parties acting on the basis of a contract with the Seller in order to fulfill their obligations to the client.
11.3. The Seller has the right to use the "cookies" technology. Cookies do not contain confidential information. The site visitor or client hereby consents to the collection, analysis and use of cookies, including by third parties for the purpose of generating statistics and optimizing advertising messages.
11.4. The Seller has the right to record telephone conversations with the Client. At the same time, the Seller undertakes to: prevent unauthorized access to information obtained during telephone conversations and / or transfer it to third parties who are not directly related to the execution of Orders, in accordance with clause 4 of Article 16 of the Federal Law "On Information, Information Technologies and Information Protection".
11.5. The Seller takes the necessary organizational and technical measures to protect the Client's personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties. Detailed conditions for the protection of personal data, the rights and obligations of the Customer and the Seller are set out in detail in the Regulation on the Processing and Protection of Personal Data.
13. Other terms and conditions
13.1.The law of the Russian Federation applies to relations between the Client and the Seller.
13.2. The Seller reserves the right to make changes to the Offer unilaterally, and the Client undertakes to independently regularly monitor changes in the Offer posted on the Site.
13.3. If you have any questions, please contact the Customer Service Department of IP Martirosyan Armand Arturovich
Legal address:
Individual Entrepreneur MARTIROSYAN ARMAND ARTUROVICH
PSRNoIE: 320265100060980
ITN: 262806747973
Legal address: 357700, Г. Кисловодск ул. Крутая дорога 17, кв. 33
Post address: 357700, Г. Кисловодск ул. Крутая дорога 17, кв. 33
Payment Account 40802810938000226060
PJSC Sberbank
BIC 044525225
Correspondent account 30101810400000000225
CLIENT – a legally capable individual who places orders and purchases goods from IP Martirosyan Armand Arturovich, which are presented on the website http://hisokaa.com / for their personal, household and other needs that are not related to the implementation of business activities.
SELLER – legal entity IP Martirosyan Armand Arturovich, website operator http://hisokaa.com/ established in accordance with the Legislation of the Russian Federation, OGRNIP 320265100060980, location address: 357700, Kislovodsk Krutaya doroga str. 17, sq. 33
WEBSITE – the seller's website located at http://hisokaa.com/.
PRODUCT – an object (item of clothing, accessory, or other material value) presented for sale on the Site.
ORDER – a duly executed and placed order of the Client (the corresponding fields on the site are filled in in the "Shopping Cart", "Checkout" sections), addressed to the Seller, for the sale and delivery of the selected Product on the Site to the address specified by the Client.
1. General provisions
1.1.The site is owned and operated by IP Martirosyan Armand Arturovich.
1.2. These Terms of Sale of goods, as well as information about the Goods provided on the Site, are a public offer in accordance with Article No. 435 and Part 2 of Article No. 437 of the Civil Code of the Russian Federation.
1.3. By ordering the Product through the Website, as well as placing an Order by phone, the Client unconditionally agrees to the Terms of Sale of the product (hereinafter referred to as the Terms) set out below.
1.4. The Sale of Goods by the Seller to the Customer is regulated by:
Federal Law No. 2300-1 of February 07, 1992 "On Consumer Rights Protection", Decree of the Government of the Russian Federation No. 612 of September 27, 2007 "On Approval of the Rules for the Sale of Goods by Remote means", Decree of the Government of January 19, 1998 No. 55, " On Approval of the Rules for the Sale of Certain Types of Goods, a List of Durable Goods that are not the buyer's request for free provision of a list of non-food products of proper quality that are not subject to return or exchange for similar goods of other sizes, shapes, dimensions, styles, colors or equipment for the period of repair or replacement of a similar product applies."
1.5. The Seller has the right to make changes to these Terms and Conditions without prior notice. Changes to the Terms and Conditions take effect after they are published on the Site and apply to any Order made after publication.
1.6. Placing an order on the Website, as well as placing an Order by phone, implies familiarization of the Client with these Terms, their understanding, mandatory consent and acceptance.
1.7. All text information and graphic images of goods posted on the Site are the property of the Seller or its counterparties. Viewing information or printing out pages of the Site is allowed only for personal use.
2. Product Information
2.1. Information about the Product is posted on the Website and provided by the Seller.
2.2. All distributed goods are put into civil circulation in a proper way and do not violate any rights of third parties.
2.3. The Seller has the right to unilaterally limit the number of product items in one order, the amount of one order, the form of possible payment for the order, as well as the number of orders sent simultaneously to one address to one Client.
3. Registration on the Site
3.1. To place Orders, the Client must register - on the Website and place the order independently or with the help of a customer service specialist using the methods available to clients of the respective countries.
3.2. When registering (placing an order), the Client must provide reliable data regarding their first and last name. The Seller is not responsible for non-fulfillment of the Order (delay in execution) and (or) transfer of funds for returning the Goods to the wrong person due to the Buyer's notification or indication of inaccurate or unreliable data about himself.
3.3. The Client undertakes not to disclose the login and password specified during registration to third parties.
3.4. The Seller reserves the right to unilaterally delete the Client's account on the Site or restrict the Client's access to the site if the Client's account is suspected of being used for mass mailings (spam).
4. Placing an order
4.1. The Client's Order is executed independently by the Client on the Website or with the help of a customer service specialist.
4.2. When placing an order independently or with the help of customer service specialists, the Client agrees to transfer to the Seller and process their personal data (as provided for in Section 11 of the offer) and information on the Order or Orders, and also agrees to comply with the Terms of Sale of goods by filling in the appropriate columns when placing an Order on the Site.
4.3 When placing an order from the CIS countries, the order price does not include taxes and customs duties. The client pays for them additionally upon receipt of the order.
5. Order Acceptance
5.1. After placing an Order, the Client receives information about the parameters of his Order to the email address specified by him, indicating the cost of goods, delivery and other services (in cases where these services are paid for).
5.2. The Order is considered accepted for execution after the Client receives an e-mail message to the e-mail address specified in the registration form with confirmation of acceptance of the Order or after the site page displays a message about creating an Order with its number.
5.3. The Seller reserves the right to cancel the Client's Request at the stage of confirmation of the Request, as well as within 24 (twenty-four) hours after accepting the Order.
5.4. The Seller reserves the right to coordinate the Order details with the Client by phone. If it is impossible to contact the Client within 2 (two) days, the Order made by the client is canceled, and if the Client made an advance payment, the funds are returned to the Seller using the bank details from which the payment was made.
5.5. After placing the Order, the Buyer is provided with information about the date of delivery of the Order to the Client. The specified date depends on the availability of the ordered Goods in the Seller's warehouse and the time required for processing and delivery of the Order.
5.6. The Seller reserves the right to cancel the Order within 24 hours after its acceptance and return the money to the Client if the Order has been paid (partially paid), which the Seller informs the Client about by sending an email to the address specified during registration. The money is returned by the Seller using the bank details from which the payment was made.
5.7. The Seller keeps statistics of orders purchased by the Buyer. In order to avoid cases of fraud, the Seller has the right to unilaterally limit the number of product items in one order, the amount of one order, the number of orders sent at a time to one address to one Buyer, as well as determine the procedure for possible payment of the order.
6. Payment Terms
6.1. The payment terms are specified at the link http://eng-hisoka.com/oplata-i-dostavka
6.2. The Seller has the right to unilaterally change the price of the Goods without notice. However, the Seller does not have the right to change the price of the ordered Product in the Customer's Order after the Order has been accepted by the Seller in accordance with clause 5.2.of these Terms and Conditions.
6.3. Funds are debited in Russian rubles. When making a payment, additional funds may be debited by the payment system for currency conversion.
6.4. Payment for Goods is made in the following ways::
On the website:
* By Bank Card: Visa, Master Card, Mir Upon receipt of the Goods:
* Cash or bank card for delivery by courier service*
*Only for Moscow and the Moscow region.
6.5. When paying for an order with a bank card, the Customer undertakes, if requested by the Seller, to provide a copy of two pages of the bank card holder's passport — a spread with a photo, as well as a copy of the bank card on both sides (with the last four digits displayed) in accordance with the Rules of International payment systems in order to verify the identity of the owner and his / her eligibility to use the card.
6.6. The Seller reserves the right to cancel the Order paid for by bank card without giving any reason, in particular, if the Client fails to submit documents under the terms of clause 6.5. (by fax or e-mail in the form of scanned copies), including if there are doubts about their authenticity, within 14 days from the date of payment. placing an Order.
The Order price is refunded to the owner's card.
7. Order Fulfillment and Delivery
7.1. The terms of delivery, fitting services, and countries for delivery are listed on the page: http://eng-hisoka.com/oplata-i-dostavka The Customer undertakes to accept the Order within the agreed delivery time. The delivered Goods can be transferred to the following persons (hereinafter also referred to as "recipients")::
• To the client;
• the person specified in the order as the recipient;
• any person who has submitted an Order confirmation and expresses their willingness to pay for the order price (if the order was not prepaid).
In order to avoid cases of fraud, the person delivering the order can request the passport of the recipient of the Goods.
Orders starting from 100,000 rubles or more are only delivered with a full prepayment by bank card.
Delivery of the Order to the Customer outside the self-service area is carried out by a representative of the courier service only in the premises.
When delivering orders to a pick-up warehouse, when delivering to an address in Moscow and in the regions of the Moscow region, no more than 50 km from the Moscow Ring Road, the Client has the opportunity to open the Order with a courier and try on the Goods in no more than 30 minutes.
When delivering the Order, the Customer is obliged to inspect the integrity of the individual packaging and the presence of external damage on it in the presence of a representative of the courier service or a representative of the pick-up point. After making sure that the package is safe and there are no signs of external damage, open the individual package and check for the presence of Goods in it.
After making sure that the ordered Product is available and there are no signs of mechanical or other damage on it, check the article number and size of the received Product with the article number and size specified in the accompanying document, check the complete set and color of the Product. The customer, having made sure that the exact Product that he ordered was delivered to him, must sign the accompanying document . The fact that the accompanying documents are signed indicates that the Customer has accepted the Goods, and they have no complaints about the appearance, configuration, or cost of the Goods.
The Customer's signature excludes further claims against the Seller, with the exception of claims related to the presence of manufacturing defects in the ordered Product.
If the fitting service is available for the Order, the Customer is obliged to inspect the integrity of the individual packaging and the presence of external damage on it in the presence of a representative of the courier service or a representative of the pick-up point.
After making sure that the package is safe and there are no signs of external damage, open the individual package and check for the presence of Goods in it. After making sure that the ordered Product is available and there are no traces of mechanical or other damage on it, check the article and size of the received Product with the article and size,
check the complete set and color of the Product specified in the accompanying document. The Customer, after making sure that the exact Product that he ordered was delivered to him, the Customer can start fitting the Product.
Fitting outside the self-service zone can only be performed in the premises, in the courier's line of sight, one at a time for each individual Order item.
Transfer of the order for fitting out of sight of the courier is possible only after making a deposit in the amount of 100% of the Order price together with delivery.
7.2. The Seller tries to comply with the agreed delivery dates as much as possible. The Seller is not responsible for possible delays in delivery due to unforeseen circumstances that occurred through no fault of the Seller, which could not have been foreseen.
7.3. The Customer has the right to refuse all ordered Goods or individual items (provided that the Order is not delivered to the courier service) at any time before it is handed over to the Customer (signing shipping documents), and after the delivery of the goods-within 7 days.
7.4. The right of ownership of the Goods, the risk of their accidental loss or damage passes to the Customer at the time of acceptance of the Goods from the courier service representative. The Client's signature on the invoice issued by the Seller or courier service confirms the transfer of ownership of the Product.
7.5. At the same time as the Product, the Seller transmits all information about the Product, the procedure and terms of return, and the guarantee.
8. Return of goods of proper quality
8.1. Return of goods of proper quality is made at any time before receiving the Goods and within 7 calendar days after receiving them.
The return of goods of proper quality is carried out if the specified product was not in use, its commercial appearance, consumer properties, seals, factory labels and original packaging are preserved.
If there is a dispute about the fact of using the product and the safety of its presentation, an independent expert examination of the product will be conducted.
The Client does not have the right to refuse goods of proper quality that have individually defined properties, if the specified goods can be used exclusively by the Client who purchases them.
If the delivery is paid, the cost will not be refunded.
8.2. In order to make a return of Goods of proper quality (including due to their exchange), the Client undertakes to carefully pack the Goods (with all components and a complete set of accessories specified in the technical documentation for the Goods) and attach the following documents::
List of documents
List of documents Refund methods Refund price Russia Refund request Passport copy (2 and 3 pages) Product or / and cash receipt Call a courier via the Contact Center for free Using the services of other courier services for a fee at the prices of the corresponding courier service of the CIS Country Using the services of DHL for a fee (the cost can be specified in the DHL representative office of your country)
important:
If the goods are returned by the client's representative and the return request contains the client's bank (or other) details (for the refund of funds), then the request made by the client's representative must be accompanied by a power of attorney (simple written form) from the client and copies of the representative's passport pages.
If the goods are returned by the client's representative and the return request contains the bank (or other) details (for the refund) of the client's representative, the refund will be made using the details of the client's representative only if the application drawn up by the client's representative is accompanied by a notarized power of attorney from the client and copies of the representative's passport pages. In the absence of a notarized power of attorney, the goods will not be accepted for return from the client's representative.
8.3. Goods of proper quality that are not subject to return or exchange for similar goods of other sizes, shapes, dimensions, styles, colors or equipment:
Sewing and knitwear products (linen and hosiery);
Articles of precious metals, with precious stones, of precious metals with inserts of semi-precious and synthetic stones, cut
with precious stones;
Non-periodic publications (books, brochures, albums, cartographic and sheet music publications, sheet music publications, calendars, booklets, publications reproduced on technical media)
Personal hygiene items (toothbrushes, combs, hair clips, hair curlers, wigs, hairpieces and other similar products
Sunglasses
Perfume and cosmetic products;
9. Return of Goods of improper quality
9.1. Goods of inadequate quality are goods that have defects and cannot ensure the fulfillment of their functional qualities. The difference in design or design elements from those stated in the description on the site does not relate to the malfunction or non-functionality of the product.
9.2. In order to return Goods of improper quality, the Customer must contact the Customer service specialist by e-mail: admin@hisokaa.com. The Customer undertakes to carefully pack the Product (with all components and a complete set of accessories specified in the technical documentation for the Product), attach the documents specified in 8.2.
10. Refund of funds:
10.1. If the delivered Order turns out to be of inadequate quality due to a manufacturing defect or damage during transportation, the Customer has the right to return it or exchange it for a similar product of proper quality, provided that it is available in stock.
10.2. Claims for a refund of the amount of money paid for the goods are subject to satisfaction within 10 days from the date of submission of the corresponding claim. In case of return of goods of improper quality, the cost of delivery and return shipment is also subject to refund if they are paid by the Customer. At the same time, the Customer must provide the original receipt or other document fixing the cost of delivery, or the return shipment of Goods of improper quality. The term for crediting funds to the Client's account depends on the terms established by the internal regulations of the respective banks.
10.3. If there is a dispute about the reasons for the appearance of defects or the fact of using the product and preserving its presentation, an independent expert examination of the product will be conducted.
10.4. In case of refusal of the Goods and their return via courier and postal services, the refund of funds to the Client, regardless of the cash or non-cash payment method for the Goods, is made by transferring the corresponding amount in the method specified in the refund application:
To the Client's personal account in the online store for further payment for another Product or Service (for Customers of all countries);
To the card used to pay for the Order (for Customers of all countries);
To a bank account, according to the details specified in the refund request (only for Clients from the Russian Federation) ;
To the Client's PayPal account corresponding to the email address specified by the Client in the refund request (only for Clients from the Russian Federation);
If the Goods are rejected and returned to the pick-up point, the refund to the Customer is made by issuing cash through the cashier, if the payment was made by the Customer in cash, or by transferring the corresponding amount in the way specified in the refund application:
To the Client's personal account in the online store for further payment for another Product or Service;
To the card used to pay for the Order;
To a bank account, according to the details specified in the refund request;
To the Client's PayPal account corresponding to the address
email address specified by the Client in the refund request;
10.5. Cash refunds are made only to the person indicated in the refund request or to the person authorized to receive funds by a notarized power of attorney.
11. Confidentiality and protection of personal data of Clients.
11.1. When registering on the Website or transmitting data to a customer service specialist by phone, the Client provides IP Martirosyan Armand Arturovich with the following data: First name, Last name, email address, gender, date of birth, phone number and address for delivery of Goods. When returning the Goods, the Customer provides passport and bank card details for the Seller to transfer funds. The Seller may use this information to fulfill its obligations to the Customer. The Seller recognizes the importance of confidentiality of the personal information provided by the Customer.
By submitting their personal data to the Seller, the Client agrees to their processing by the Seller, including for fulfilling their obligations to the Client under this offer, promoting goods and services by sending advertising and informational mailings, conducting electronic and SMS surveys, conducting contests and other promotions among customers, analyzing the results of marketing campaigns customer support, conducting statistical research, organizing the delivery of goods, monitoring customer satisfaction with the quality of services provided by the Seller.
Individuals who visit the site, as well as Customers, agree that in order to fulfill their obligations to the Client, as well as for the purpose of conducting market research, generating analytical reports and other marketing activities, the Seller may instruct the processing of personal data (including, but not limited to, full name, date of birth, email address, data on accanutas in the Internet). social networks, information about purchase histories, information about interests, bank data) to third parties on the basis of a contract concluded with such persons, subject to compliance with the requirements of the legislation of the Russian Federation on social networks.
ensuring the confidentiality of personal data and the security of personal data during their processing.
Processing of personal data means any action performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage,
clarification (updating, modification) extraction, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it arose in the course of fulfilling obligations), depersonalization, blocking, deletion, destruction of personal data.
The Seller has the right to process personal data, including by sending advertising correspondence to the specified postal address, making phone calls, sending SMS messages, messages via Internet messengers, as well as sending advertising emails to the email address specified by the client.
The Client can refuse to receive newsletters, advertising and other information without giving reasons in one of the specified ways:
The client can choose the parameters of the mailing list or unsubscribe from it in the account settings (link "My profile", section "Personal Data") on the Site;
11.2. The Seller undertakes not to disclose the information received from the Client. It is not considered a violation for the Seller to provide information to agents and third parties acting on the basis of a contract with the Seller in order to fulfill their obligations to the client.
11.3. The Seller has the right to use the "cookies" technology. Cookies do not contain confidential information. The site visitor or client hereby consents to the collection, analysis and use of cookies, including by third parties for the purpose of generating statistics and optimizing advertising messages.
11.4. The Seller has the right to record telephone conversations with the Client. At the same time, the Seller undertakes to: prevent unauthorized access to information obtained during telephone conversations and / or transfer it to third parties who are not directly related to the execution of Orders, in accordance with clause 4 of Article 16 of the Federal Law "On Information, Information Technologies and Information Protection".
11.5. The Seller takes the necessary organizational and technical measures to protect the Client's personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties. Detailed conditions for the protection of personal data, the rights and obligations of the Customer and the Seller are set out in detail in the Regulation on the Processing and Protection of Personal Data.
13. Other terms and conditions
13.1.The law of the Russian Federation applies to relations between the Client and the Seller.
13.2. The Seller reserves the right to make changes to the Offer unilaterally, and the Client undertakes to independently regularly monitor changes in the Offer posted on the Site.
13.3. If you have any questions, please contact the Customer Service Department of IP Martirosyan Armand Arturovich
Legal address:
Individual Entrepreneur MARTIROSYAN ARMAND ARTUROVICH
PSRNoIE: 320265100060980
ITN: 262806747973
Legal address: 357700, Г. Кисловодск ул. Крутая дорога 17, кв. 33
Post address: 357700, Г. Кисловодск ул. Крутая дорога 17, кв. 33
Payment Account 40802810938000226060
PJSC Sberbank
BIC 044525225
Correspondent account 30101810400000000225